Testimonials From Families We Have Served

This was the first funeral where I had to manage everything and I was given guidance through the whole process.  Carmella gave direction on things we would otherwise not have thought about.  Carmella was very nice and compassionate and the whole staff was professional, courteous and warm.

Jeffrey Gruehn, Glen Mills, PA


As a retired police chief, I had much contact with the funeral director, Norm Shropshire and saw the quality of his service when attending previous funerals. My wife and I made prearrangements after retirement in 2012. At the time of my wife's funeral service, what specifically was most meaningful to me, was the kindness and consideration given to my family during a most stressful time. Norman and Gerry Shropshire, along with their staff, provided us with excellent service.

John M. Eller, West Grove, PA

Everything about the service we received was excellent.  We especially appreciated the  kindness and concern shown by Michael Aaron Okon.  The staff could have done nothing more to improve our experience.  Funeral Home is beautiful.     

Robert Brutsche, Brookhaven, PA                            

From start to finish, we were pleased and impressed by level of service, compassion and patience of staff, especially Carmella.  Facilities were up to date and landscaping beautiful. The deceased and family had no pre-plans discussed, so we needed to hear all options and made changes along the way up until day of service.  Never did we feel we were being a burden.  Carmella was very professional but also friendly.                                    

Kellie McShane-Harris, Media, PA                                                                                             

Norm, Gerry, Michael Okon and Carmella Imburgia are an exceptional group of people. We have dealt with them over many years.  They make every step of arranging for a funeral as easy as possible during this sad process.  We honestly don't know what we'd do without them...they make themselves available to call at any hour of the day or night. They take care of every detail, so there is no need to worry about what needs to be done.            

Michael and Kim Crilly, Cheyney, PA                                              



Carmella was wonderful to work with.      

Alice Zaleski, Glen Mills, PA                                        

The service provided us the day of the funeral was outstanding.  The attention to detail was just amazing. The funeral home staff thought of everything we needed to remember in our time of grief. Carmella Imburgia is a true professional.  She brought so much comfort to all of my family.  The funeral home fulfilled our Dad's wishes perfectlly....right down to the remains of his dog that he wanted with him.                                        

Dave and Anna Lee, Aston, PA   


This funeral home is established, professional and exceptionally well run.  We have traveled across the country to reunite with my parents and could not have been more satisfied.  I want to specifically thank Carmella.  She was sensitive, caring, respectful, responsible and professional beyond all standards. I'll never forget her support during our stressful time. She was a lifeline to our family. The funeral home's service was heaven sent.      

Carol Ceriani, San Diego, CA                                                                


Carmella was sensitive, supportive, a good listener.......she went above and beyond for my family.  She was absolute perfection throughout the entire process of arranging the funeral.  We love her.                                                                                                                           

Chelsea Ciancia-Doris, Wilmington, DE                                                                        

​Michael Okon and Carmella Imburgia are the best in their field.  They and their staff thought of everything to provide my spouse with the best send off ever.  Everything provided was the best, even the professional pallbearers.                                                                               

Joan R. Carnaroli, Aston, PA                                                                                        


Y'all are great and have a beautiful, well kept funeral home.  I tell everyone to see Carmella because she is great and does a great job.            

Sharon Jackson, Kennedale, TX 

Mike was of wonderful help in a very sad time in our lives.  He made the experience easier to handle.  He gave personal attention to all details.  Mom looked beautiful.

Bette Williams, Aston, PA

Carmella was wonderful.  I suddenly lost my husband (60) and she guided me and made me feel comfortable and not pressured.  She was very caring, helpful and understanding during the decision making and day of the funeral.  The limo driver was so nice and accommodating.  I highly recommend this firm to my family and friends.

Donna Fooks, Brookhaven, PA

Minshall Shropshire-Bleyler was just perfect in how they provided our special son, Sammy, with a proper funeral and burial.  We are very grateful for their professionalism, patience and caring way, from the very first phone call to the burial.

Marge and Sam Stafford, Media, PA

When I first spoke to Carmella, she said she would handle everything......She did!  She advised us and was patient.  The staff was courteous and helpful, as well as the limo driver, who had water for us at the cemetery, The staff also helped my mother, who was in a wheelchair, get to the gravesite.  The facilities were very clean.

Russ Phillips, Aston, PA   

The Funeral Director, Carmella, was so patient with me in pre-arranging my Dad's funeral service. The funeral was beautiful and meticulously directed and coordinated. All staff involved, including Mr. Imburgia and Receptionist, Ashley, were very compassionate and offered me exemplary care and service.  I felt Carmella was still there for me even after the service.

Susannah V., Lancaster, PA       

Mike was awesome!!  True Gentleman.  Made the family relaxed.  Main reason that I recommend Shropshire's, it's the third time that our family used this firm.

Robert Hughes, Aston, PA

Carmella made the process professional, yet personalized.  She remembered all the little things from our selection visit with Mom and Dad.  Staff were all responsive to family and guests needs.  Especially helpful with in and out of vehicles.  The funeral home itself is beautiful and offers both the space and privacy you need.  5 Stars to all.

Jane Janvier, Newark, DE

Michael accommodated all our needs during a difficult time.  He was compassionate and went above and beyond to make my son's memorial very special.  He did a wonderful job so we may have a viewing of my son.  We had concerns that that may have been impossible.  The facility was above expectations.  

Michael and Michele Jones, Aston, PA     

Michael Okon did an outstanding job.  Went above and beyond. 

L.S.H-K, Kennett Square, PA  

We highly recommend MSBFH for anyone looking for the best service provided by an extremely compassionate staff. The loss of a loved one is very difficult but the loss of our only child was absolutely devastating.  This firm made the most difficult day of our lives very manageable. They took care of the entire process, so we didn't have to focus on that aspect, only our grieving. Most meaningful was the attention to detail at the service, professionalism toward all the family and guests, the recommendation of Reverend Brenda Shaw (who did a fantastic job of presiding over the service) and the kindness of all parties involved, including the limousine driver. Carmella was absolutely wonderful. She is very compassionate and nothing is too much to ask.  She was not pushy with the sale of the products and respected our choices. The funeral home is beautifully decorated.                                             
Luke and Robyn Roderick, Wallingford, PA

Michael Okon goes above and beyond to make you feel that your loved one is the only one. Ashley (secretary) went out of her way to accommodate us with the DVD. Carmella makes you feel like family.

Linda & Joel Kaufmann, Wilmington, DE

Norman was there from the beginning to the end....the whole time.  He was awesome and I would recommend this firm to all family and friends. Very professional.

Bill Hutchinson, Media, PA  

Michael understood our needs and offered several options. Thanks to Michael, things I hadn't even considered were covered.  He walked me through all the steps and details, while being sensitive to my needs.              

D.R., Chester Co., PA

Norm and Carmella at Shropshire's, along with the rest of their team, gave our family excellent service.  They gave us support throughout the entire funeral process, during our most difficult time.  We would like to thank them. Our father, Lou, had already pre-arranged for almost everything and Shropshires had everything ready. They coached us through the details and it meant a lot to us.  They gave us exemplary care.

The Scattolini Family, Media, PA 

Hello Norm and Gerry,

"I would like to take a minute and provide you with a letter of appreciation to Carmella and her staff regarding her handling of my father's funeral, Richard J. Miller.  Words cannot express my family's gratitude for her guidance, patience and wisdom throughout this entire event.  Again, Carmella not only saved the day with a last minute documentation issue (finding Veteran Papers), her calming peaceful reassurance allowed the Miller family to focus on other items during our time of need.  We are blessed that she was involved, so blessed."

With most sincere regards,

David P. Miller, Thornton, PA

I could not be more pleased with your service for the funeral of my husband, Thomas J. Armstrong, Jr.  Everyone was very caring and accommodating.  Mike Okon was there for me no matter what the request was!  The kindness and compassion was there from everyone, right down to the gentlemen who greeted us at the door.

Dawn Armstrong, Brookhaven, PA  

During one of the most difficult times of our lives, Minshall Shropshire-Bleyler was there to support us and help us say good-bye to our mother. They thoughtfully and compassionately guided us through the process and planning. Carmella quickly and respectfully answered every question. Her kindness and understanding was appreciated. Everyone from the directors, to the drivers, to the staff at the church and cemetery, supported us and every detail was taken care of. They anticipated all of our needs and we felt taken care of during our darkest time. No one wants to think about funerals or funeral planning, but MSBFH made the unbearable bearable. Thank you!

Kelly Kane

I would definitely recommend this place. I had both my father's funeral here 3 years ago and then I had my husband's funeral here 2 months ago. I worked with Carmella both times and she was very helpful and the staff was awesome. When my husband died i could not think or make a decision. Carmella was very patient with me and guided me thru it. Thank you.

Joann Wright

I have had to deal with Minshall Shropshire-Bleyler three times in the past year and a half. Fortunately for me and my family we dealt with Carmella Imburgia who was able to handle all the arrangements for us. She was readily available to answer any questions that we had and guided us as to things we needed to do. Two of the deaths occurred during the pandemic and services have been on hold. There has been no pressure from her or anyone to do anything. Carmella was able to make the whole process seem not so overwhelming. It takes a special person to be able to do her job and my family was very pleased with the assistance we were provided.

Melanie Dougherty

When you lose a loved one you are so wrapped up in grief it is difficult to put together a to-do list of all that is involved with making arrangements for your loved one. Minshall Shropshire-Bleyler Funeral home located in Media, Pennsylvania was the 4th and final place I called. RIGHT AWAY she put me at ease. She was prompt!, considerate, patient, kind and VERY Organized. I do not know how I would have handled the passing of my brother, let alone from over a thousand miles away in FL, without the help of Carmella and her team. They began the arrangements for my loved one right away without hesitation where other facilities did not. When I traveled there to visit in person the experience was private. The facility is IMMACULATELY clean, elegant and modern. They are courteous and mindful of grieving family members. They take their time to answer all of your questions. Their price list is transparent and broken down in detail. Timelines that were promised to me were met. They then handled the cremation. They have prayer cards, urns and beautiful keepsake jewelry to choose from. We had them customize our jewelry. I understand not everyone's experience with losing a loved one may not be as sudden or tragic as ours. But losing someone is painful to anyone, no matter the back story. And Carmella allowed for us to concentrate on mourning our brother, while her facility handled the rest. THANK YOU!!

Angelica Hodek

Unfortunately, we have needed the services of Minshall Shropshire-Bleyler three times in the past 18 months-2 deaths in the midst of the Covid pandemic, one in the middle of a terrible snow storm. Fortunately for our family we dealt with Carmella Imburgia who was able to handle all the arrangements for us. She was readily available to answer any questions that we had and what we needed to do. There has been no pressure from her or anyone to do anything. Carmella was a blessing to us in this difficult time.

Susan Metzger

On behalf of the Ryan family, we would like to extend our thanks and gratitude to Carmella, Michael and the entire staff of MSFH for arranging our father’s final journey home. From the early morning phone call advising them of his passing to the weeks following they compassionately insured that all details/challenges were addressed and solved during our time of great grief and stress.. The video was outstanding and it enabled us to celebrate life rather than remember his death. Carmella personally exhibited unwavering compassion and sincere kindness through this painful time. They truly signify the definition of COMPASSION. A Heartfelt Thanks! Judy Ryan Mills, Aston

Wesley Mills

Minshall Shropshire-Bleyler and staff were the most amazing professional, friendly and supportive business to deal with. Carmella Imburgia is simply amazing and a great asset to the company. We have never had a close loss in our family until our father. Carmella even to this day is still helping us complete some loose ends for us! Her compassion and concern for making this a wonderful experience even though it’s the most saddest she was exceptional! Mr. Minshall transferred our father to his resting place five hours away and was supportive and kind. Our service experience was absolutely gorgeous and they let us create and display our vision. We are truly great and thankful for the service and process they served to our family!

Michelle Kline

I unfortunately alittle over 2 years now have had alot of deaths in my family recently being my father I would not trust anyone with my loved ones but Carmella she is wonderful I had called her when my dad just passed at my home in honeybrook pa and she was here actually the same time the nurse came for my father and I am very far from Minshall funeral home that did not stop Carmella from handling everything for me with all the loss I have had she has always went above and beyond what anyone could ever do for me she sent me info on grief as well as a shoulder to cry on she is very compassionate in everything she does to help the families esp mine I appreciate everything she has done for me she explains everything and makes you feel alittle more at ease with your loss she was able to write up obituary for me where at this time I was just at a loss for words anything I needed she was there for me 110 percent its just so unfortunate how many ppl we have lost in our family and Carmella makes you feel comforted in your time of grief she is the nicest and most caring person you could ever ask for I will use her and would recommend her to everyone the staff is very nice and knowledgeable as well she actually feels like family to me from helping me with obituary and helping pick put items we needed and always followed up to see how I was doing what a wonderful caring woman I am so glad I met her I would not trust my family to anyone but Carmella I appreciate everything from the bottom. of my heart its been a rough few years but great to know you have someone you can trust on your team to help you when you are dealing with such loss I want to thank Carmella again from the bottom of my heart ❤ you are truly the best and Minshall is very lucky to have you as part of their team and so am I ty Carmella and ty for always checking up on me and the letters I received in the mail truly a nice touch.

Holly Fisicaro

Carmella was so professional and respectful. She really walked me through everything since I was so loss. She even took the time to reach out to my daughter who was out of state and could not be here due to COVID. She is the best and came highly recommended to me and I'm so grateful.

Teresa Destefano

My family was extremely pleased with the service and support we received. Carmella was exceptional with meeting our unique needs. We were able to make everything work within our budget and timeframe. So grateful for all she did for us!

Sue Pascale

I highly recommend Minshall Shropshire-Bleyler and Michael Okon. When my mother passed it was one of the most difficult times in my life. Michael put me completely at ease handling everything with such professionalism and compassion. He even came in on Thanksgiving Day so my daughter who traveled from the West Coast could have some private time with her grandmother before the funeral!

Golden Girl

Can’t say enough about the staff at Minshall Shropshire Bleyler. Michael gave us excellent service taking care of every detail. Even arranging burial in North Carolina! Thank you Michael for all you do!

Mike Baker

We had a wonderful experience working with Carmella at this difficult time of our lives. She supported us all the way through this process for the passing of our son Joseph. We felt all our needs were met whenever we contacted Carmella. You’ve been a blessing to us.

Joe Kaminski

My family has used MSBFH for as long as I can remember. We pre-arranged my parent's funerals last year, and when my Mom passed on June 2 of this year, Carmella and the staff at MSBFH were there for us in every capacity. Our family couldn't be more pleased with the compassion, service, professionalism and excellence everyone showed along every step of the process. They are really the best at what they do!

Main Line Chimney

Minshall-Shropshire was our family's first and only choice to handle the arrangements for our father. We knew that Norm & Gerry were kind and caring individuals, and we soon discovered that every employee with whom we came into contact was just as wonderful. Director Carmella Imburgia is a lovely woman who does every aspect of her job to perfection. Our calls and emails were answered promptly and fully. There was no pressure to purchase anything, but guidance as we requested it. She was so attentive to our mother, who uses a wheelchair. There was not one thing that she could have done further for us as a family. Although we did not use the facility for our service, it was beautifully decorated and the outside was meticulous. I would most certainly recommend that you entrust MSBFH with the arrangements for your loved one.

Loretta Dewees

At the most difficult time in my life I never felt more supported. From the initial phone call to the final moment, my mom and I were treated with the utmost respect and kindness. There was never any pressure and Mike was wonderful with my mom and helped her write the obituary. Mike helped us navigate the difficult times and his expertise was evident. My Dad was well cared for and iI could not be more pleased. Not a service you typically plan- but in the unfortunate time of need- place your trust here.

Kim Rimner

This is always a challenging time for families when they need to make arrangements for a loved one. The team at Minshall Shropshire-Bleyler are wonderful to work with. It's more than doing all of the things you would expect them to do like taking care of your loved one , coordinating logistics and providing support the day of the event. It's the empathy, compassion and how they make you feel like you're their only client that separate them from others. Carmella it's seems like is accessible 24x7 and is quick to call back, patient , respectful and knowledgeable. She takes so much weight off the family, she deserves so much credit and recognition for the weight she carries for all of the families every day. Even after thing is done you can count on them for post services assistance and follow up. Thank you all so much for helping me and my family through this difficult and emotional time.

Bryan Bolton

At one of the most difficult times for families Carmella and her staff made us feel completely at ease with the process of laying our loved one to rest. This was done efficiently, professionally and respectfully . I’ll be forever grateful to Carmella.

Lorrie Skelley

As challenging as it is when a loved one passes away, Minshall and their team make arrangements easy and painless so you don't have to worry about the day of the funeral. Carmella was there for me every step of the way and communications outstanding. She was wonderful to work with during the process. This is second time I've used them and I highly recommend them to everyone.

Mike Bunner

We can't say enough just how pleased we were with MSBFH. The funeral director, Mike Okon, was so helpful and respectful of our loss. Everything was done with professionalism and class and the entire staff was so attentive to our needs and to providing such a wonderful funeral and send-off for our loved one.

Vince Lucas

There is absolutely nothing that they did not do for us. They all just took such good care of everything and made it so much easier for our family. There is not another funeral home that shows so much compassion for families at a stressful time. They are the Best. Thank you.

Doris Bolton

Minshall Shropshire Belyler Funeral home was fantastic. The facility is impeccable, the staff caring, courteous, and professional. They made my mom and our family as comfortable as could be as we buried my dad. They handled all the details, and simply took care of everything. When the sad need arises, I highly recommend. Thank you.

IreneAnn Vansant

I just wanted to thank everyone at Minshall Shropshire! They were so friendly and kind and really helped us thro such a tough time. They really went out of there way to make sure we had everything we needed and more and always responded to any concerns in a timely manor. My dads funeral was beautiful!! We really appreciate all you did for our family! And making the whole process more at ease for us during this time!! Thank you!!

Kim Patchell

I was very satisfied with the individualized and thoughtful service provided. Especially by Carmella Imbruglia, Funeral Director. Carmella was very knowledgeable, professional and helpful in all phases of planning the services for a beloved member of the family. I highly recommend Minshall Shropshire-Bleyler Funeral Home for personalized funeral services. Also, the grounds and interior of their building are gorgeous and very tastefully done.

Joanne Modolo

I just wanted to thank Carmella and the entire staff for their unbelievable compassion and professionalism during my loss from start to finish.

Michelle Hornibrook

We recently used Minshall Shropshire-Bleyler for the first time and were extremely satisfied with the process. From my initial phone call to them, our meeting to arrange the service, the service itself and follow up, Carmella and the others were professional, compassionate and patient with us as the plans changed along the way. There were many components to this particular service which was held at the funeral home - Masonic ceremony, Fire Departments, eulogies, Minister and Navy - and it went along beautifully. We had many people comment on the video tribute which was put together by the funeral home - we only had to supply the photos. The facility itself is updated inside and beautifully landscaped outside. The location was a big factor for us since it was centrally located for many of our friends and family coming from different parts of the county and Delaware. We would highly recommend Minshall Shropshire-Bleyler.

Kellie McShane-Harris

Very caring helpful and understanding during a difficult time. They didn’t rush us on anything and help to accommodate a request we had. They also helped with a small hiccup that came up and helped to facilitate with the cemetery to help us out as well. We have used them for MANY family members final care and will continue into the future.

Zack Costa

My family and I are so grateful for the kind, respectful, and professional assistance we received from Minshall Shropshire-Bleyler and Staff. Carmella Imburgia was so very compassionate and efficient with the planning of our Mother's funeral service and burial. It's so very painful to lose a loved one, and it was so comforting to have Carmella take us each step of the way. My family and I feel that our Mother had the best possible final journey that was possible because of Minshall Shropshire-Bleyler, Carmella and Staff! We thank you! Jean Bender Wheeler, John and Carol Bender and Family

Gloria Wheeler

I am so happy and pleased with the service at Minshall Shropshire-Bleyler funeral home. We held my dads service here and Carmella and her team were fantastic throughout the entire process. Carmella walked us through the process and was very comforting and patient while we had to make decisions we never thought we would have to make. She was available via phone at anytime and would answer me almost immediately. She was also super supportive of my perfectionist tendencies and made sure that the pictures/music were perfect in the video as well as the wording of the obituary. She took so much off of our shoulders and made everything beautiful. I cannot say enough how grateful our family was to have worked with her and her team during such a tough time. Thanks again to your staff for making one of the hardest days just a little easier. It’s a beautiful facility that you have there and I would definitely recommend! Thank you from the Kirby family <3

Gabrielle Matijosaitis

Minshall Shropshire-Bleyler Funeral Home recently held my father's memorial service, and everything was handled beautifully. My parents were married 57 years, and Mom wanted a non-traditional service. Mike, in particular, was sensitive and kind with my Mom and helped us turn our abstract thoughts and wishes into the perfect memorial. The entire team went above and beyond to help us celebrate Dad's life. They anticipated our needs and exceeded our expectations during a very difficult time.

Lori K.